Frequently Asked Questions

Why Soy?

Soy Wax is a completely natural and renewable candle wax. The soybeans produced to make the wax used in our candles are sourced from non-GM soy. This may not seem important because we are not consuming the wax, but on ethical considerations we have opted to do this.The wax is actually a type of vegetable oil.

Why Is This Soy Solid? Soy is an oil.

The soybeans are crushed, and the extracted oil is then hydrogenated by passing a solution of hydrogen through which changes the melting point and composition so that it solidifies at room temperature. Very similar to the way Copha is made.

Why Does Soy Wax Make A Superior Candle?

  • It releases fragrance naturally and for longer.
  • Soy wax candles actually last for 25 – 50 % longer than paraffin candles, making them more economical.
  • Make from an environemntally friendly, renewable resource.
  • Is water soluble. You can wash out your jars with hot, soapy water, which means recycled jars can be reused.
  • Is biodegradable.

What Is Scent Throw?
When it’s said that a candle scent “throws well”, this means it fills the room with a strong, lasting scent. Soy wax candles not only have a great scent throw, but also have a cleaner smell. This is because the wax is clean burning and the fragrance is coming from the melted wax pool rather than the wick only.

What type of wicks do you use?
Our soy candles are made using lead-free, cotton wicks, soy bean wax and candle specific fragrances.

Why Should I trim my wick?
Having too large a wick length for your candle will mean it will burn far too quickly, with too large a flame. For safety reasons, the wick should be kept at less than 0.5 cm. Make sure you do not leave wick debris in the wax when you trim.
Trimming also prevents your wick from curling back into the wax – a common problem with softer, cotton wicks and it prevents a large “knob” forming on your wick.

How do I put my candle out?
The first thing to know is that you never, ever put the candle out by placing the lid on the jar. Either use a candle dipper, dip the wick into the melted wax or pinch it out. Blowing the candle out is of course the easiest, but it will also smoke for a while. This is the only time you will see a soy candle “smoking”

Why isn’t the whole of the candle melting?
This certainly isn’t a problem you will find with our candles, but the cause of this is the use of a wick which is too small for the jar. An incorrect wick size can also cause the candle to constantly go out.

What Is Tunnelling?
“Tunneling” is when a candle burns down the middle of the jar, leaving lots of wax stuck to the side of the jar. Candles will tunnel due to incorrect wick size or type.

How Do I Wash My Jars?
Soy wax will wash out easily with hot, soapy water: But remember DO NOT pour wax down your drains. The wax will solidify in the pipes and clog your sink.

Your Tealights are in plastic containers. Are they safe?
The plastic tea light cups we use are manufactured with 100% flame retardant polycarbonate plastic. Plastic tea light cups generally look nicer than metal cups, you can see the colour of the candle and they are more sturdy than the chaeper aluminium cups.

Do You Sell Unscented Candles?
We do make unscented candles. These are great for customers who enjoy the ambience of a burning candles, but prefer to have them unscented.

Why do some candles look like they are not stuck onto the glass evenly”?

A: With some glass candle making containers- like a clear glass jar, the Soy wax has a tendency pull away from the glass. This is normal. There are different remedies; some people say warm the jars up before pouring, others say make them cold and pour in a colder environment. It may be caused by the difference in room and jar temperature. It really doesn’t bother me – it’s hand-poured soy! Note: I’ve had jars that look perfect when made, but after being exposed to the fluctuations in temperature they may change in appearance.. Like I said- not a big deal- it doesn’t effect how the candle burns.

What is a triple-scented candle?

A: There are many types of wax blends, each with a predetermined amount of scent load capacity. Depending on this blend, it’s only possible to add between 15 – 50 gms of fragrance oil to 0.5 kg of wax. Usually the max is around 10 % by weight rather than by volume.

Wax is like a sponge, it will hold only so much fragrance. Once that limit is pushed the fragrance oil seeps out of the wax and will not only cause problems with the candle but can also be a safety risk.

Triple scented means that 150 gms of fragrance would have to be added and this would make it 30% making it highly unlikely that they wax would hold this fragrance load.

What are the fragrances made of?

A: Each fragrance is a unique mixture. Some may be all natural oils, some may be all aroma compounds, and most will be a blending of the two, depending on the fragrance desired. Most companies have a similar range of fragrances, but each may have a proprietary blend which makes up that fragrance. If an essential oil is available, then that is our preferred option.

We chose the materials based on what makes the fragrances smell like you want it to AND how it will perform in our product.

Essential oils can vary hugely in cost, odour, and quality from season to season because of environmental factors in the country of origin, availability, and demand on the world market. There is no common “base” for all the fragrances

Each scent is a different blend of ingredients.

For best results, fragrances should be used in 6-18 months. Different fragrances will last longer than others. The fragrance will not necessarily get weaker, but will change in character or colour.

What is Frosting?

White, chalky marks that appear on the top of the soy candle. May be affected by pour temperature and is a natural characteristic of soy. I find it is more obvious when you have the darker colours.

Why does soy wax crystallise?

This is also known as “blooming”, sometimes as frosting. The whiteness caused by crystallisation is similar to what you get on chocolate over time.

Sunlight and dramatic changes in temperature will accelerate the crystallisation which appears as white marks. It does not in any way affect the burning or the quality of the candle and really cannot be stopped completely.

Why does my candle have a large flame and smoking?

Never leave a candle burning if you think something is wrong with it. Blow it out immediately, and don’t move it until the flame is out. Caution, if the flame is big, the jar may be hotter than normal.

Your wick may be far too large or the candle may be in a draughty area where it is being fanned. Be careful where you position the candle. Keep it out of traffic areas or near airconditioners or open windows. too much oxygen will cause it to burn higher and faster that is wanted.

Can I use a Plastic ( polycarbonate) Tealight Cup in my tart warmer?

Plastic tealight cups are made so that you can see the beautiful colored wax through the plastic. They are not to be used inside any enclosed holders such as tart warmers, tealite lamps, or tealite houses. The heat could build up and melt the plastic cup.

Why do I have to weigh my scent instead of using liquid measure?
Until recently I used the same measure of volume for candle making, but weighing the scent makes more sense, as each fragrance has a different density. Using liquid measure may not provide the same fragrance throw for all fragrances as would weighing. Although density varies only slightly Specific Gravity 0.90 – 1.10 (Water is taken as exactly 1 eg 1ml weighs 1 gm).
For example to get the same weight of 1ml a fragrance with a specific gravity of 1.10 would only require 0nly 0.91 mls whereas a fragrance with a specific gravity of 0.9 would require 1.1 mls. Multiply that by 20 and you can see there is a significant difference in the volume. Ie 18.2 mls compared to 22 mls

Can I add too much fragrance oil?

This is a common question as people want their candles to have a strong fragrance.
We recommend using 3 – 6 % of scent to your wax. You may find that some scents, because of their weight, may allow you to use more per pound. But be aware, that as you go over the recommended weights your wax may not absorb all of it and it will sit on top of your candle. . This can be very dangerous, and the excess oil can ignite and create a fire

Why is my candle smoking?
Your wick size not correctly matched to the size of the container or you have added too much fragrance, you have not trimmed the wick, or your candle is placed under a ceiling fan or other draft.

My jar burst while I was burning a candle. What happened?
I’ve never had a candle jar crack because I have burnt the candle all the way down but I also make sure I use wick stickers that keep the heat of the flame away from the bottom of the jars and centred, so the wick does not move to the sides of the jar. Also ensure your wick is the correct size for the jar.

Terra cotta flower pots are not suitable for candles, as the clay is too weak to withstand the heat each time and unsealed terracotta will absorb the liquid wax.

Always check your glassware for chips and cracks that may compromise the safety of your candle jars.

Even with all the precautions you can take to make a safe candle, unexpected breakages do happen, so safety is paramount.

Second Pours

Second pours are usually done for two reasons

If you find that you need to do a second pour to fill your jar, do it while the first layer is still a little warm and not fully set but not too soft
If you are doing a second pour to fix an even surface, pour at a warm temperature.

Candle Wick is “Drowning”

Your wick may be too small, too much fragrance was added, or your wick was not primed ie not coated in wax.

Candle is getting jumplines
These are visible lines on the outside of the container are are caused by the container being too cold , so preheat them and also pour at a higher temp.

Candle Surface is uneven and full of pits and small holes

Pour the wax into your jar slowly
Preheat your jar if it is a cool work environment
Ensure you are pouring at the correct temp ( neither too high or too low)
Candle is cracking

Your candle may have cooled to quickly
Do not put your candle in the fridge or freezer to set
Your work environment may be too cool
Candle is Sweating

If you see droplets on your candle surface it is usually an indication that you have added too much fragrance.

If it is a candle that you have had for a while it may be that the storage temperature is too high.

Candle Fragrancing

Triple fragranced candles are made with 40 mls / 450 gms wax. Strong candle fragrance is what we all want but the candle wax will only hold a maximum percentage and if this is exceeded the fragrance will seep out and be a possible fire hazard also also inhibit the fragrance through.

Massage Candles

If you do wish to make massage candles, please remember to use only skin safe oils and do not use a concentration that will irritate the skin. All skincare products should not exceed 1 %.

Wick Specifics

Most wicks come primed ( wax coated) at a specific length and already have the sustainer attached.

Candle Making Tips For The Beginner
To Download a copy of this Article – Candle Making Tips

1/ Why is my soy candle not creating a full width melt pool?

Your Wick may be too small which is causes the wax to “tunnel”
For the same sized container you may need a smaller or a larger wick depending on the fragrance oil and the amount of dye used.
Too much liquid dye added (I always recommend that beginners use the colour chips where they have more control over the amount added) This can clog the wick and change the way the candle wax burns.
Too much fragrance oil. Although. The wax can hold approx.. 10% however, we recommended 3 – 6 % ideally (by weight as all fragrance oils have a different density)
2) Why doesn’t my candle have great fragrance throw?

Not enough fragrance oil or too much fragrance oil added to the wax (we recommended 3 – 6 % by weight). Always use weight measurement on a scale and not volume, as fragrance oil weights by volume vary greatly. Check the MSDS ( Materials Safety Data Sheet)
Fragrance oil is not added at the correct temperature. Too low and the wax molecules are not expanded enough to trap the fragrance oil between them as they cool and too hot and you lose the fragrance due to their volatility.
Fragrance oil not formulated to be used in soy wax . Ensure you use a fragrance that is recommended for the type of wax you are using.
3) Fragrance oil leeching out of the wax

Soy wax can only absorb so much fragrance.
Fragrance oil not added at the correct temperature and the wax is too cool to absorb it.
4) Poor glass adhesion (wet spots or what looks like large air bubbles)

The wax shrinks as it cools, and the hotter it is poured into the jar the more shrinkage.
The area you are pouring in is too cool. The best room temperature to pour in is around 20 – 24 C c) The inside of the glass container isn’t clean.
Although some candle makers do not recommend warming of your jars, we do occasionally warm them by sitting them into warm water ( not hot)
5) Frosting (coloured candles where the tops is spotted with white colour)

Pouring at too high of a temperature.
This is one of the main problems I have with students as they are eager to get the wax into the jar. Although I ask them to wait until the wax cools, 9 times out of ten they have poured at too high a temp.

One way I have got around this is to place my business card on their work bench and asked them not to pour until the writing on the card is no longer readable through the wax in their jar.

6) Rough tops, bubbles and air pockets after pouring

Pouring at too high of a temperature.

Below are safety rules for container candles and melts, but can be applied to any type of candle.

Never leave a burning candle unattended.
Always light candles in a draught-free area.
Keep candles out of reach of children and pets.
Always remove labels and wrapping before lighting candles.
Always place candles on a non-flammable, sturdy surface or holder to protect your surfaces from heat.
Don’t move any candle that is burning, as the wax could spill and cause burns.
Always trim wicks to 5mm before each burn.
Remember to put the candle out carefully. It is better to snuff a candle out which extinguishes the flame rather than blow on it as the liquid wax may be sprayed over surfaces and could damage curtains or furniture.
A candle flame may generate significant heat so always allow a gap of at least 60cm above and position your candle well away from combustible materials.
Do not leave candles burning if you leave the room or the house.
Do not leave candles burning when you go to bed.
Leave at least 6 inches between candles.
Do not purchase candles with multiple wicks if the wicks are too close. The flame can join to produce one very large flame making it dangerous.
Avoid getting match particles, dust or wick pieces in your candle wax. Any foreign objects may cause spluttering of wax.

Container Candles

The wick must be trimmed regularly to no more than 5 mm.
Keep the candle surface clear or debris.
Candle should not be allowed to burn for more than 3 hours at a time.
Containers MUST always be placed on a heat resistant surface.
During the warmer months, container candles should be stored in an upright position as a hot day could melt the wax and the container will re-solidify in an uneven position.
Burning candles with uneven wax will cause uneven heating risking the container cracking.
Do Not Use if the container is chipped or cracked.
Do not extinguish a candle by placing the lid on the jar.


As with other candles, always burn tea lights on a heat-resistant surfaceto avoid heat damage to surfaces.
Although Soy Candles burn cooler it is advisable to not allow the candle to burn for extended periods when the wax has fully melted. The tealight we use are manufactured with 100% flame retardant polycarbonate.
Although plastic, the heat will not melt the plastic, but it must be emphasised that they are to be burnt on a HEAT resistant surface.


Ensure the oil burner is clean and dry
Do not add water or essential oil to the oil burner.
Once the tea light goes out the wax melt will harden again, and can be removed easily by sliding it out of the burner
Do not use too many melts.
Do not leave unattended.
Whatever candle you decide to use, always use on a heat resistant tray to protect your table surface.

Remember to enjoy your candles safely.

What is a Massage Candle?

Enjoy the benefits of a warm, soothing massage oil made with 100% all-natural soybean oil, blended with almond and emu oil. When heated, they provide a warm massage oil as well as room fragrance and a natural skin moisturizer for hands, feet and other dry skin areas.


Lavender & Peppermint
French Lavender
Rose Geranium
Sweet Orange
Massage Candles are made of 100% natural soy wax with a 3% blend of essential oils and then fortified with pure emu oil – a perfect blend for the skin.

Soon after lighting, the soy wax is warm to the touch and can be used as a soothing massage oil or skin moisturizer.

Instructions for Use:

Burn your candle until the soy wax pool extends to edges (approx 20 – 30 mins).
Make sure you blow it out and wait until liquid wax reaches desired temperature.
Slowly pour soy wax onto hands and then massage into partner’s body as a soft calming
moisturizing oil.
DO NOT pour directly onto the skin.

Our candles are specially formulated with imput from professional therapists and are used in spa centres around the world as the perfect alternative to traditional massage oil.

MADE IN AUSTRALIA and hand poured in the GISBORNE.

Caution: wax may be hot, so always allow to cool before you use on anyone.